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STANDARD DELIVERY 3-6 WORKING DAYS (MON-FRI)

Terms & Conditions

These terms apply to all users of the domains okana.dk

Access to and use of O’KANA Website and its services (the products and services available through this Website) are subject to the following terms, conditions and notices (Terms and conditions). By using the Services, you are agreeing to all of the Terms of Service. You are required to check this page regularly to take notice of any changes to the Terms and conditions as we update them from time to time.

Access to this Website is permitted on a temporary basis, and we reserve the right to withdraw or amend the Services without notice. We will not be liable if for any reason this Website is unavailable at any time or for any period. From time to time, we may restrict access to some parts of the website or all of entire O’KANA Website due to different circumstances.

O’KANA cannot be held responsible for any damaged caused from using the site or, for that matter, not being able to use the site. O’KANA cannot guarantee problem-free, uninterrupted, and secure access to the site.


Pricing policy and availability

Prices are shown in DKK (Danish kroner). All prices include Danish VAT of 25%. Prices do not include service, payment and delivery charges; such additional charges are clearly displayed where applicable and included in the ‘Total’ at the checkout. Orders may be subjected to local taxes and/or import duties at your own expense. Tax-free shopping on O’KANA website is not available.

O’KANA reserves the right to change prices of the products. During the time of placing an order, the prices of the products will be valid throughout the process. If we discover an error in the price of any product, which you have ordered we will inform you as soon as possible and give you the option of reconfirming your order at the correct price or cancelling it. If we are unable to contact you, your order will be automatically cancelled.

The Service may contain typographical errors or other errors or inaccuracies and may not be complete or current. We therefore reserve the right to correct any errors, inaccuracies or omissions and to change or update information at any time without prior notice. We reserve the right to refuse to fill any orders that you may place based on information on the Service that may contain errors or inaccuracies, including, without limitation, errors, inaccuracies or out-of-date information regarding pricing, shipping, payment terms, or return policies.


Order policy


O’KANA reserve the right to limit the quantities of products that we supply, and/or to refuse any order that is unusual or placed in bad faith. In addition, O’KANA reserve the right to refuse any order from a client with whom there is a dispute concerning the payment of a previous order.

Payment


We accept the following credit- and debit cards: Visa, Dankort, Mastercard, Visa Electron, UnionPay and JCB. N.B: We advise you to check with your bank to make sure that your debit card such as Maestro and Visa Electron is valid for online purchase.

The amount for your order will not be charged until your order is confirmed and dispatched from O’KANA warehouse.

We charge transaction fees as follow:

Dankort: up to 1,39 DKK (http://www.nets.eu/dk-da/Produkter/betaling-med-kort/Documents/dankort/14658_NetsDankort%20prisliste_1214_%C3%B8vrig_2proof.pdf).
Visa: 1.50%
Visa Electron: 1,50%
Mastercard: 1,50%
UnionPay: 3,75%
JCB: 3,75%

We also operate with O’KANA online gift cards, PayPal as well as client invoicing in special cases.


Order confirmation

After placing your order, you will receive an order confirmation by e-mail shortly after. If any of your ordered items happens to be out of stock (often on rare occasions), you will be informed by e-mail.

Shipping

Usually we do our best and make sure that your order is shipped on the following working day (Monday – Friday). All orders made Friday after 12AM are shipped the following Monday.
As soon as your order is dispatched, you will receive a shipping confirmation e-mail with information regarding how to track your order using tracking number that will be given in the e-mail.
Shipping charges will be added to your order.
Please notice that some delays may occur during sales, very busy periods, public holidays and severe weather conditions.

Shipping Prices in Denmark:
All orders made on O’KANA website to Denmark are delivered with Post Danmark. There is a free delivery to all Danish orders above DKK 399,- otherwise it costs DKK 40,-. This happens within 3 – 6 working days from the day you received your shipping confirmation.
Shipping Prices in Norway and Sweden:
All orders made on O’KANA website to Norway are delivered with Post Danmark Free delivery to all Norwegian orders above DKK 2.000,- otherwise it costs DKK 155,-. This happens within 3 – 3 working days from the day you received your shipping confirmation.
Free delivery to all Swedish orders above DKK 2.000,- otherwise it costs DKK 135-. This happens within 3 – 6 working days from the day you received your shipping confirmation.


Returns

O’KANA has a return policy of 14 days. To return an order, please contact webshop@okana.dk and await our return confirmation. When received, you can return your order.

Your returned item must arrive at our warehouse no later than 14 days after you informed us of your regret of the purchase. After this time we cannot guarantee that O’KANA Webshop will accept the order for refund, as We reserve the right to refuse any returns that do not match with return criteria:
Once we’ve received your return, and it complies with our returns policy, we will refund you the total amount (including the original shipping fees) by your original payment method within approximately 1 – 3 business days.

N.B. The customer is responsible to his/hers return shipping until it arrives at our warehouse.

To make sure that return succeed, please make sure you follow these criteria:
1. Check garments thoroughly upon delivery before removing any attached tags and before disposing of any original packaging.
2. Items must be returned in good shape, unwashed and undamaged with their original tags.
3. Make sure all products are exactly as you received them, with tag and seal still attached.
4. Hats and caps must be returned in a box so they do not get squashed out of shape.
5. We prefer that items are returned through O’KANA return service to ensure they are protected and insured during transit. However, you may return the goods by any secure transport.
6. Enclose the original sales receipt to the product and write RETURN on the package to ensure a faster expedition.
7. Send the package to:

O’KANA I/S
RENTEMESTERVEJ 9F, 1. TH
2400 Copenhagen NV.
DENMARK

N.B.: The return and financial responsibility is yours until it reaches O’KANA and are confirmed by a delivery confirmation. Please notice that we can exchange your items to another size or color if available in stock.


Warranty claims

O’KANA sets a 2 years warranty on all products sold on our webshop (www.okana.dk). This warranty covers manufacturing faults only, not wear and tear from regular use. If you have any warranty claim, please contact us at webshop@okana.dk and remember to include order number, photos of the claim area and a description of the claim.


Disclaimer

O’KANA does not guarantee that all items shown on our webshop are in stock at the time of your order. In the event that an item is unavailable for whatever reason, O’KANA will contact you as soon as possible by e-mail.
O’KANA cannot promise that the content of the website is free from inaccuracies or typographical errors at all times, neither can O’KANA guarantee that all information is up-to-date, although we do our best to display correct images, correct colors, info and prices, errors may occur.


Colors

O’KANA cannot guarantee that colors on the website will be true to life, as it partly depends on the color settings of your computer and monitor.


Measurements

All measurements are approximate and variance may occur. We have done our best but please have average sizing in mind and note that +/- 1cm on each measurement may occur.
Size Conversion (table measurements between different kinds of measuring both of men & women etc.)
Use the chart to convent between standard size formats
Table…
Body measurements (table measurements between different kinds of measuring both of men & women etc.)
Use the chart to find your size based on your body measurements in centimeters

Women Skirt Size Guide
O’KANA SizeWaistHips
InchesCentimetersInchesCentimeters
XS266634,588
S287136,593
M307638,598
L3281,540,5103
XL3486,542,5108

 

Women Tops Size Guide
O’KANA SizeChest
InchesCentimeters
XS30 – 3278 – 81
S32 – 3481 – 86
M34 – 3686 – 91
L36 – 3891 – 97
XL38 – 4097 – 102

Directions: Measure around your chest at the armpits.

 

Men Trousers Size Guide
SIZEWaist
InchesCentimeters
28 / S2871
30 / M3076
32 / L3281
34 / XL3486

How to measure: To choose the correct size for you, mesure around your natural waistline.

 

Men Tops Size Guide
SIZEChest
InchesCentimeters
S36 – 3891 – 96
M38 – 4096 – 101
L40 – 42101 – 106
XL42 – 44106 – 111

Directions on how to measure: Measure around your chest at the armpits.


Privacy policy

All personal information saved at the site is handled under strict confidence. Okana.dk will never give any of your personal information to 3rd parties. All information is encrypted for safety and is only used for the purpose to ensure the best service possible.


Security


For the safety of your personal information, we use SLL (Secure Socket Layers) encryption on all data to and from the site. When placing an order, you can immediately check the security validity by clicking the padlock icon that appears in the URL line of your browser when SSL is activated.
For security reasons, we do not store any payment information in our database.


Cookies

Cookies are used by Okana.dk in order to improve your experience when browsing and using the website. The cookie identifies your computer and allows the site to remember your personal settings. OKANA.DK may not operate properly when cookies are disabled in your web browser.


Age restrictions

Parental or guardian consent is required for customers under the age of 18.
Governing low

The terms of use are complied in accordance with Danish law and the Danish courts will have exclusive jurisdiction.

Handelsbetingelser

Nedenstående handelsbetingelser er gældende for al samhandel med www.okana.dk

 

➤ Juridiske oplysninger

www.okana.dk ejes og drives af:

O’KANA I/S
RENTEMESTERVEJ 9F, 1. TH
2400 Copenhagen NV.
DENMARK

+45 30566583

CVR.Nr.:36269812
info@okana.dk

 

➤ Forsendelse og leveringsmuligheder

De samlede leveringsomkostninger fremgår tydeligt, når du bestiller varer i webshoppen.

Følgende forsendelsesmuligheder tilbydes:

  • Post Danmark med og uden omdeling.
    Pris for levering starter ved XX kr.
     
  • GLS levering til privat og erhverv, samt til nærmeste pakkeboks.
    Pris for levering starter ved XX kr. 

  • Du kan altid vælge at afhente varerne ved vores lokale lager.
    Afhentning foregår indenfor vores normale åbningstid.

 

Vi giver altid gratis fragt ved køb over 399 kr.

Forventet leveringstid er mellem 3 - 6 hverdage, såfremt varerne er på lager.
Er varen ikke på lager, kan der forventes levering indenfor 10-15 hverdage.
Er vi ikke i stand til at afsende varerne inden for det angivne tidsrum, giver vi dig information herom pr. mail eller telefon.

www.okana.dk tager ansvaret for varerne, indtil modtagelsen. Vi leverer kun i Danmark, dog ikke Grønland og Færøerne.

  

➤ Varekøb

Varekøb foregår ved følgende procedure:

  1. Den ønskede vare tilføjes til indkøbskurven.
  2. Når købet ønskes afsluttet, klikkes på linket indkøbskurven. Herfra kan man slette eller ændre antallet af bestilte varer. Marker at du godkender handelsbetingelserne, når indeværende handelsbetingelser er læst og accepteret. Vælg derefter kontakt og modtagerinformation
  3. Den ønsket leveringsmetode og betalingsmetode vælges
  4. Købet bekræftes og betaling gennemføres.
  5. Herefter modtager du en elektronisk en ordrebekræftelse pr. e-mail.

  

➤ Dine betalingsmuligheder

Alle priser er angivet i danske priser inkl. moms og andre afgifter.
Priserne gælder kun ordrer til levering i Danmark, ikke omfattende Grønland og Færøerne.

Betaling for varerne kan ske online ved brug af følgende betalingsmuligheder:

  • Alm. Dankort og eDankort
  • Visa/Dankort, Visa Electron, Visa Debit
  • MasterCard, MasterCard Debit
  • Maestro
  • JCB
  • Bankoverførsel
  • MobilePay
  • ViaBill delbetaling (helt uden renter og gebyrer op til 2.000 kr.)
 

Bankoverførsel

Vi afsender først varerne, når vi har registreret din betaling.
Overfør betalingen til følgende bankkonto:

  • Bankens navn
  • Registreringsnummer
  • Kontonummer

Husk at påføre ordrenummer på overførslen (sendt til dig pr. mail)

 

MobilePay

  1. Under bestilling af varerne, indtaster du dit mobiltelefonnr. i betalingsvinduet.
  2. Du godkender betalingsanmodningen, der nu vises på din telefon.
  3. Beløbet trækkes på det kreditkort, du har tilknyttet din Mobilepay konto.
  4. Du modtager nu en ordrebekræftelse pr. mail og vi pakker straks varerne til dig.

 

ViaBill - Rentefri delbetaling

Du kan betale med ViaBill helt op til 10.000 kr.

Betaling via ViaBill er 10 % rente og gebyrfri på beløb op til 2.000 kr. 
Læs alle detaljerne her: http://www.viabill.com/terms

 

Du får varerne inden du betaler:

  1. Du bestiller varerne som du plejer og vælger ViaBill som betalingsmetode.
  2. Du sendes nu til ViaBills side, hvor du indtaster dine personlige oplysninger og får tilsendt login til MitViaBill.
  3. Du får et hurtigt kredittjek hos ViaBill og vi sender varerne til dig.
  4. Du betaler som det passer dig, dog max. over 24 måneder.

  

➤ Fortrydelsesret/returret

Du har 14 dages fortrydelsesret på alle varer købt i webshoppen.

Ønsker du at benytte fortrydelsesretten, skal varen returneres uåbnet og i samme stand og mængde som ved modtagelse.

Du kan returnere en vare ved at sende den angivne adresse under Juridiske oplysninger øverst i handelsbetingelserne. Vedlæg derudover en kopi af bon/kvittering.

 

  • Sådan returnerer du
    Du skal inden 14 dage fra modtagelsen, meddele os om, at du ønsker at fortryde dit køb.
    Det er dig, som skal dokumentere rettidig meddelelse om fortrydelsen.
    Vi opfordrer dig derfor til at sende den til os via email.

    Returvarerne skal sendes forsvarligt tilbage i original emballage.
    Vedlæg returformularen, eller din kvittering, og sæt returlabel med forudbetalt porto på pakken.
    Varerne skal være os i hænde senest 28 dage fra den dag, hvor du modtog varerne.

  • Tilbagebetaling
    Ønsker du pengene refunderet, overføres beløbet til det anvendte kreditkort (Dankort, Visa mv.) i forbindelse med bestillingen, indenfor 14 dage fra modtagelse af varen.

  • Returneringsudgifter
    Ønsker du at returnere den købte vare, skal du selv stå for forsendelsesudgiften.

  

➤ Reklamationsret

I overensstemmelse med købelovens regler ydes du som forbruger 24 måneders reklamationsret på alle varer. Er der fejl eller mangler ved varen, skal du snarest muligt kontakte os.

Du kan dog ikke benytte dig af reklamationsretten, hvis fejlen skyldes skader eller slitage, direkte eller indirekte opstået som følge af forkert brug eller ringe vedligeholdelse. Ligeledes er du forpligtiget til at henvende dig til os indenfor 2 måneder fra fejlen opdages.

  • Du kan informere os om fejl og mangler via den indbyggede kontaktformular - Klik her.
  • Ved klagesager er du også velkommen til at benytte vores direkte email, som du finder i bunden af webshoppen her.
  • Det er altid muligt at benytte ODR-platformen, hvis du ønsker at klagesagen skal sendes gennem EU's online klagesystem: http://ec.europa.eu/consumers/odr/

Vi dækker dine udgifter i forbindelse med returnering af defekte varer.

  

➤ Forbehold og ansvarsfraskrivelse

Der tages forbehold for eventuelle afgiftsændringer, pris- og korrekturfejl, tekniske fejl, udsolgte varer og force majeure, herunder mangler ved eller forsinkelse af leverancer fra underleverandører.

 

➤ Persondatapolitik

Sikker og krypteret betaling online
Foretages der betaling med kreditkort på webshoppen, sker betalingen på en sikker forbindelse, der garanterer, at dine betalingsoplysninger ikke er tilgængelige for uvedkommende. Når betalingen foretages online, sker det gennem en sikker krypteret metode gennem webshopsystemet og en sikker betalingsgateway. Betalingsgatewayen fungerer som dankortterminalen, der administreres hos Quickpay, som overholder den internationale PCI DSS certificering - En certificering, der definerer en række krav til opbevaring, overførsel og håndtering af kreditkortdata. 
 

Dine personlige data
Dine kontaktoplysninger gemmes med det formål at kunne levere varen til dig. Når der indsamles personoplysninger via webshoppen, sikrer vi, at det altid sker med din fulde accept, da købet ikke kan gennemføres, medmindre handelsbetingelserne her er godkendt. Det er din sikkerhed for, at du er informeret om præcis, hvilke oplysninger der indsamles og hvorfor. Din IP-adresse registreres af sikkerhedsmæssige årsager når du foretager et køb. IP-adressen og evt. personlige oplysninger oplyses til politiet, hvis der er tale om falske betalinger, svindel og bedrageri med kreditkort.
 

Sikkerhed
Oplysninger afgivet på webshoppen videregives eller sælges på ingen måde til tredjemand. Alle oplysninger gemmes på højsikrede servere.
 

Cookies
I en webshop og enhver anden side, er der mange funktionaliteter, der ikke virker uden brug af cookies. 
Du kan derfor ikke benytte vores webshop uden at acceptere brugen af cookies.

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SHIPPING 39,-
Estimated 1 - 3 days
 
VIABILL
Pay at your convenience
 
FREE SHIPPING
On orders over 399,-

 

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